Role description

- Role: ServiceNow Senior Developer
- Experience: 5–6 Years
- Qualification: Bachelor's degree in Computer Science, Information Technology, or related field
- Certification: ServiceNow Certified System Administrator (CSA) is mandatory; Certified Application Developer (CAD) preferred
- Work Focus: ServiceNow Development, Integrations, Automation, Platform Customization
- Modules Exposure: ITSM, CMDB, GRC

Responsibilities

- Design, develop, and implement scalable ServiceNow solutions following platform best practices.
- Configure and customize ServiceNow applications, workflows, business rules, client scripts, UI policies, and Script Includes.
- Build custom applications using App Engine Studio and ServiceNow Studio.
- Develop and maintain REST, SOAP, API, and MID Server integrations with enterprise platforms.
- Implement end-to-end automation and orchestration solutions using Flow Designer and IntegrationHub.
- Optimize integrations, workflows, and platform performance for scalability and efficiency.
- Collaborate with business analysts, product owners, and stakeholders to translate business requirements into technical solutions.
- Participate in Agile/Scrum activities including sprint planning, development, and delivery.
- Prepare and maintain technical documentation, solution designs, and integration architecture.

Skills

Must-Have Skills

- 5–6 years of hands-on ServiceNow development experience.
- Strong expertise in ServiceNow platform customization and application development.
- Experience with REST APIs, SOAP services,



MID Server, and third-party integrations.
- Strong knowledge of Flow Designer, IntegrationHub, Orchestration, and automation frameworks.
- Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.
- Experience working with at least 2–3 ServiceNow modules such as ITSM, ITOM, SPM, CSM, or Employee Center.
- Ability to design secure, scalable, and high-performing ServiceNow solutions.

Positive-to-Have Skills

- ServiceNow Certified Application Developer (CAD).
- Additional ServiceNow certifications (ITSM, ITOM, HRSD, IntegrationHub, etc.).
- Experience integrating with Azure, AWS, SAP, Salesforce, or similar platforms.
- Familiarity with DevOps practices, CI/CD pipelines, and Git/version control systems.
- Exposure to enterprise automation and digital transformation initiatives.

Skills

ITSM, Servicenow Development, platform development experience, CMDB, Exposure in GRC is good to have

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Enterprise Solutions (Kerala)
🏢 UST
📍 Kerala