Lukson Jewels is a fast-growing lab-grown diamond jewellery brand focused on delivering sustainable luxury through innovative designs, exceptional craftsmanship, and a customer-first approach. We are building solid customer relationships across retail, e-commerce, and omnichannel platforms.
Key Responsibilities
CRM Operations
· Manage daily CRM operations and maintain accurate customer and lead data.
· Ensure CRM hygiene by updating records, removing duplicates, and maintaining data quality.
· Support CRM workflow automation and process improvements.
Lead Management & Sales Coordination
· Assign incoming leads to the appropriate store or sales representative.
· Monitor lead response times and follow-up compliance.
· Coordinate with sales teams to ensure timely follow-ups and maximum lead conversion.
· Track lead ageing and escalate unattended or overdue leads.
Customer Engagement
· Execute CRM campaigns across WhatsApp, Email, and SMS.
· Support customer lifecycle activities, including lead nurturing, repeat purchase, referral, and loyalty campaigns.
· Coordinate customer communication and engagement initiatives.
Analytics & Reporting
· Prepare daily, weekly, and monthly CRM and sales reports.
· Track key metrics such as lead volume, conversion rates, follow-up compliance, and campaign performance.
· Identify trends and share actionable insights to improve CRM effectiveness.
Cross-functional Coordination
· Work closely with Marketing, Retail, and Customer Support teams to ensure a seamless customer journey.
· Assist in CRM training and ensure adherence to CRM processes across sales teams.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
📌 CRM Executive (Mumbai)
🏢 Lukson Jewels
📍 Mumbai
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