- Handle incoming calls from patients and attendants professionally.
- Make outbound calls for appointment confirmations, follow-ups, health check-up reminders, and patient enquiries.
- Schedule, reschedule, and confirm patient appointments.
- Explain available eye-care services, consultations, investigations, and procedures in a transparent and courteous manner.
- Follow up with patients who have shown interest in consultations or treatments.
- Maintain accurate records of calls, appointments, patient enquiries, and follow-ups.
- Coordinate with doctors, reception, and other hospital departments when required.
- Address basic patient queries and direct medical or clinical questions to the appropriate doctor or medical staff.
- Inform patients about hospital timings, doctor availability, consultation processes, and required documents.
- Handle patient concerns politely and escalate complaints when necessary.
- Ensure timely follow-up with patients who have missed appointments.
- Maintain patient confidentiality and follow hospital policies and procedures.
- Achieve assigned call, appointment, and follow-up targets.
Required Skills
- Excellent verbal communication skills.
- Pleasant and professional telephone manner.
- Good Hindi and English communication skills; additional local languages are an advantage.
- Basic computer knowledge and familiarity with MS Office/CRM systems.
- Good listening and interpersonal skills.
- Ability to handle patients and attendants with empathy and patience.
- Good follow-up and convincing skills.
- Ability to work in a target-oriented environment.
- Strong attention to detail and record-keeping skills.