14 Oct
|
HolidayAlong
|
Noida
14 Oct
HolidayAlong
Noida
Company: HolidayAlong Hospitality LLP
Location: Delhi / NCR
Job Type: Full-Time, In office
Department: Travel Sales & Holidays
Experience: 1–4 Years preferred; freshers with strong sales and communication skills may also apply
Salary: ₹18,000–₹30,000 per month, depending on experience and performance
Industry: Travel, Tourism & Hospitality
About HolidayAlong
HolidayAlong Hospitality LLP is a travel and hospitality company focused on creating memorable travel experiences through customised holiday packages, hotel bookings, sightseeing arrangements, transfers and personalised travel planning.
We are looking for an enthusiastic, customer-focused and sales-oriented Travel Sales Executive / Holiday Planner who can understand travellers' requirements, design suitable holiday packages, manage enquiries and convert prospective customers into confirmed bookings.
If you enjoy travelling, communicating with people, planning holidays and achieving sales targets, we would love to hear from you.
Job Profile
As a Travel Sales Executive / Holiday Planner, you will be responsible for managing customer enquiries, recommending suitable destinations and holiday packages, preparing customised itineraries, coordinating with suppliers and closing bookings. You will work closely with the operations team to ensure a smooth customer experience from the initial enquiry to the completion of the trip.
Key Responsibilities
1. Travel Sales & Lead Management
- Handle incoming enquiries from customers through telephone, WhatsApp, email, social media and other company channels.
- Understand customers' travel preferences, budget, destination, travel dates, group size and special requirements.
- Recommend suitable domestic and international holiday packages based on customer needs.
- Follow up consistently with prospective customers and convert enquiries into confirmed bookings.
- Achieve monthly sales targets and contribute to the company's revenue growth.
- Maintain a professional relationship with customers and encourage repeat bookings and referrals.
2. Holiday Planning & Itinerary Preparation
- Design customised holiday packages for couples, families, groups, honeymooners and other travellers.
- Prepare detailed day-wise itineraries covering destinations, sightseeing, transfers, hotels,
activities and inclusions.
- Calculate package costs, prepare quotations and explain inclusions, exclusions, payment terms and cancellation policies.
- Suggest alternative hotels, destinations and travel options based on customers' budgets.
- Ensure quotations and itineraries are accurate, attractive and commercially viable.
3. Supplier & Operations Coordination
- Coordinate with hotels, transport vendors, destination management companies (DMCs), tour operators and other suppliers.
- Obtain hotel availability, negotiated rates and supplier quotations before confirming offers to customers.
- Coordinate with the operations team for confirmed bookings, vouchers, transfers and other travel arrangements.
- Follow up on pending confirmations, payments, amendments and cancellations.
- Ensure a smooth handover of confirmed bookings to the operations team.
4. Customer Relationship Management
- Maintain regular communication with customers throughout the booking process.
- Address customer queries, objections and concerns professionally.
- Keep customers updated about quotations, payment deadlines, booking confirmations and travel arrangements.
- Maintain accurate records of leads, follow-ups, quotations, sales and booking status.
- Provide appropriate assistance in coordination with the operations team if a customer encounters an urgent travel-related issue.
Required Skills & Qualifications
- Graduate in any discipline; candidates with a tourism or hospitality qualification will be preferred.
- Prior experience in travel sales, holiday planning, tour operations or the hospitality industry is desirable.
- Good verbal and written communication skills in English and Hindi.
- Strong sales, negotiation, persuasion and customer-handling skills.
- Ability to understand travel requirements and recommend suitable packages.
- Basic knowledge of MS Excel, email, WhatsApp Business and online communication tools.
- Ability to prepare quotations, calculate package costs and manage multiple enquiries.
- A target-oriented attitude, positive approach and willingness to learn.
Preferred Experience
Candidates with experience in any of the following areas will have an advantage:
- Domestic and international holiday packages.
- Customised itineraries and tour package costing.
- B2C travel sales and lead conversion.
- B2B travel agent coordination.
- Hotel reservations, supplier negotiations and destination knowledge.
- CRM software, lead tracking and sales reporting.
Performance Expectations
The selected candidate will be expected to:
- Respond to assigned customer enquiries within the company's service timelines.
- Follow up regularly on pending quotations and prospective bookings.
- Achieve mutually agreed monthly sales and revenue targets.
- Maintain accurate quotations, lead records and booking details.
- Build positive customer relationships and contribute to repeat business.
- Coordinate effectively with the operations team to ensure customer satisfaction.
Compensation & Benefits
- Competitive salary based on experience and skills.
- Performance-based incentives on eligible sales, as per company policy.
- Opportunity to develop expertise in travel sales, destination knowledge and holiday planning.
- Professional growth in the travel and hospitality industry.
- Supportive working environment with opportunities to take ownership of customer relationships.
Working Conditions
- Full-time, on-site position.
- Working days, office timings and weekly offs will be communicated during the interview.
- Occasional flexibility may be required during peak travel periods or for urgent customer travel issues, in accordance with company policy and applicable law.
How to Apply
Interested candidates may apply through Indeed with their updated resume. Candidates with relevant travel sales experience should mention their previous responsibilities, sales experience and familiarity with holiday packages.
Join HolidayAlong and help travellers turn their holiday plans into memorable experiences!
Pay: ₹18,000.00 - ₹34,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
📌 Travel Sales Executive / Holiday Planner (Noida)
🏢 HolidayAlong
📍 Noida