To ensure smooth front desk operations and deliver excellent guest service through professional communication, efficient check-in/check-out, and timely assistance.
Key Responsibilities
- Welcome guests and handle inquiries professionally.
- Manage guest check-in, check-out, and registration.
- Assist with reservations, room allocation, and guest requests.
- Handle guest billing, payments, and cashiering accurately.
- Coordinate with Housekeeping and other departments for guest requirements.
- Handle guest complaints and escalate issues when required.
- Maintain guest records, front desk reports, and shift handover.
- Follow hotel SOPs, grooming standards, safety, and security procedures.
Qualifications & Skills
- 10+2 or a Diploma/Degree in Hotel Management.
- Good communication and interpersonal skills.
- Professional grooming and guest-handling abilities.
- Basic computer knowledge; PMS experience is preferred.
- Willingness to work in rotational shifts.
Key Performance Indicators (KPIs)
- Guest satisfaction.
- Accuracy of billing and documentation.
- Efficient check-in/check-out.
- Compliance with hotel SOPs and service standards.