- Process and manage orders received through various e-commerce portals.
- Coordinate and ensure timely dispatch of orders.
- Manage and supervise the packaging team to ensure orders are packed correctly and on time.
- Prepare and maintain daily order sheets.
- Prepare and update returns and RTO sheets.
- Keep accurate records of dispatched, pending, cancelled, and returned orders.
- Coordinate with the warehouse/packaging team for smooth order processing.
- Ensure proper documentation and data entry for all orders and returns.
- Monitor daily dispatch activities and report any issues to the concerned team.