Function/Group:

CIS

Experience:

2-3 Years

Location:

India

About Tally

The pioneers of software product industry in India, we are a technology and innovation led company simplifying the lives of small and medium businesses over the last three decades. With our cutting-edge technology, we have had the privilege to reach over 2.5 million business globally and cater to more than 7 million users in over 100 countries. We are passionate about the SMEs’ growth and aim to deliver the best for their business through our product innovation and excellence. Our teams develop some of the most ingenious solutions that suit the unique requirements of millions of businesses across the globe. With a market share of 75% in India, we have a strong foothold in the Middle East and are also serving customers in SAARC & APAC, Africa, and North America. Our robust network of 28000+ partners help us deliver unmatched customer experience in sales, support, and services globally.
With a sole purpose of Making Everyone Who Touches Tally, Happier, we aim to be the technology fabric that drives the economic growth of the world, by 2030.

Culture & Values

Over the years, we have nurtured a value-based culture that let individuals follow their lead and support them in their growth journey with us. We value honesty and integrity, prioritize a people-first culture, pursue excellence, and drive impactful innovation with simplicity.
Our vision at Tally is to ensure that all employees get access to equal opportunities, with decisions grounded on performance, merit, competence, and potential. We are dedicated to fairness and transparency in our policies. By fostering diversity and equality, we strive to eliminate all forms of discrimination. We are committed to an inclusive leadership where our leaders ensure that our people are empowered to be at their best, professionally, and personally. We take great pride in our work culture which has helped become a proud member of the elite Kincentric Best Employers Club!

CIS





Corporate Information Systems (CIS) is a dynamic and forward-thinking function within Tally Solutions, dedicated to providing creative solutions for our internal support systems. We cater to the needs of our customers, partners, employees, by leveraging cutting-edge technologies.

We believe in

- Build: Future-ready internal systems that power productivity.

- Enable: Seamless experiences for employees, partners, and customers through smart tech solutions.

- Empower: Data-driven decision making to accelerate business outcomes

What You Will Own

In this role, you will provide technical support and ensure the effective operation of Tally’s end-user computing environments. You will be responsible for troubleshooting and resolving hardware, software, operating system, peripheral, and user-access issues, while working closely with other IT infrastructure and security teams.

Where Your Expertise Meets Our Future

- 3–5 years of experience in End User Computing / Desktop Support / EUC Engineering.
- Strong troubleshooting skills in Windows 10/11 environments.
- Working knowledge of Linux and macOS troubleshooting and support.
- Good knowledge of desktop/laptop hardware, printers, docking stations, monitors, and other peripherals.
- Basic working knowledge of Active Directory.
- Basic working knowledge of Microsoft 365 / Office 365.
- Good understanding of TCP/IP, DNS, DHCP, LAN/Wi-Fi, and VPN troubleshooting.
- Experience working with ticketing systems and SLA-based support.
- Good documentation and communication skills.




- Ability to work independently as well as collaborate with other IT infrastructure and security teams.

The Scope of Your Influence

- Install, configure, maintain, and troubleshoot desktops, laptops, workstations, printers, and other IT peripherals.
- Provide Level 1/Level 2 technical support to end users through the IT service desk/ticketing system.
- Respond to support tickets, incidents, and service requests within defined SLA timelines.
- Diagnose and resolve hardware and software-related issues across end-user devices.
- Troubleshoot Windows client operating systems and macOS, including OS-related issues, application problems, drivers, networking, and system performance.
- Perform software installation, configuration, updates, patches, and basic application troubleshooting.
- Support user onboarding/offboarding activities, including workstation preparation, software installation, and access-related requests.
- Provide basic support for Microsoft Active Directory (AD), including user accounts, password resets, group membership, and basic computer/account administration.
- Provide basic support for Microsoft 365 / Office 365, including Outlook, Teams, OneDrive, Office applications, and user-related issues.
- Troubleshoot basic network connectivity issues such as LAN/Wi-Fi, VPN, DNS, and IP configuration.
- Maintain accurate documentation of incidents, resolutions, device information, and standard troubleshooting procedures.
- Coordinate with Network, Server, Security, Cloud, and other IT teams to resolve issues requiring cross-functional support.
- Ensure EUC systems and endpoints are aligned with the organization’s IT security, compliance, and endpoint management standards.
- Assist with hardware refresh, OS upgrades, device migrations, and other EUC-related projects.
- Identify recurring issues and contribute to root-cause analysis and problem management.
- Provide technical guidance and support to users while maintaining a professional customer-service approach.

📌 Engineer – Information Technology (Contract) - Bangalore (Bengaluru)
🏢 Tally Solutions
📍 Bengaluru