We are looking for a result-oriented professional to manage and coordinate customer support projects , act as a liaison between Customer Support and IT teams stakeholders, to ensure smooth communication and collaboration. The ideal candidate will be adept at resolving complex service queries, handling escalations, and ensuring timely solutions and high customer satisfaction.
Job Category: Project Coordinator & Customer Support Liaison
Job Type: Full Time
Job Location: HO-Kolkata
Experience & Qualifications:
- 2-4 years of experience in project coordination or customer support, preferably in a technology-driven/IT workplace
- Bachelor’s degree in a relevant field or equivalent work experience.
- Proven ability to handle multiple tasks, prioritize,
and meet deadlines
- Excellent communication and interpersonal skills
Key Responsibilities:
- Coordinate projects from inception to completion, ensuring deadlines are met
- Provide exceptional customer support, addressing client needs promptly
- Act as a liaison between Customer Support and IT teams stakeholders, to ensure smooth communication and collaboration
- Troubleshoot and resolve issues, fostering long-term relationships