About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description

Job Title

Executive- Customer Engagement (Agency)

Location

Thane 1 APC

Department

Operations

Function

Operations - Agency

Reporting to

Manager

Band

5





Key Responsibilities:

- Managing office administration assets and upkeep of the same.

- Agents Contracting

- Recent Business Processing

- Banking of Initial & Renewal Premium

- Managing Petty cash & vendor payments

- Retention of Surrender Requests

- Execution of all Service Requests - Post Policy Issuance

- Reverting on customer queries and complaints

- Maintaining high NPS Scores

- Life and Health Claims processing

- Handling compliance issues.

- Audit Rating

Measure of Success:

- Service to Delight- 3Days

- Customer Engagement - 70%

- Surrender Retention - 68%

- NPS-85

- 100% Banking with 24 hours.

- Vendor payment TAT should be < 10 days

- Surrender Requests

State:

Maharashtra

Branch:

Thane 1_APC

Department:

Operations

Function:

Operations - Agency

Posted On:

10-Aug-2026

📌 Executive - Customer Engagement (Agency) (Maharashtra)
🏢 AxisMaxlife
📍 Maharashtra