A. Department Management & Supervision

- Supervise and monitor the day-to-day activities of all departments, including Purchasing, Accounts, Operations, and Customer Relationship Management (CRM).
- Ensure that every department follows the company's procedures, policies, and reporting systems.
- Monitor departmental workloads, pending tasks, deadlines, and employee productivity.
- Ensure proper coordination and communication between all departments.
- Follow up with department heads and employees to ensure timely completion of assigned work.

B. Reporting to Company Owners

- Collect daily, weekly, and monthly reports from all departments.
- Prepare consolidated management reports for the company owners.
- Highlight completed tasks, pending work, operational issues, delays, mistakes, and other important matters.
- Escalate critical issues, financial discrepancies, customer complaints, and operational risks to the owners promptly.
- Keep the owners informed about the overall functioning and performance of the company.
- Maintain a proper record of decisions, instructions, and follow-up actions assigned by the owners.

C. Employee Performance & Accountability

- Ensure that employees are performing their duties efficiently and responsibly.
- Track assigned tasks and ensure deadlines are met.
- Identify recurring delays, negligence, errors, and performance gaps.
- Conduct regular performance reviews and departmental follow-ups.
- Ensure employees follow established work processes and reporting timelines.
- Recommend training, process improvements, or disciplinary action to the owners wherever necessary.

D. Office Administration & Discipline

- Maintain office discipline, decorum, punctuality, and professional conduct.
- Monitor attendance, leave records, working hours, and adherence to office timings in coordination with HR or administration.
- Ensure employees follow company policies and maintain professional behaviour.
- Oversee the proper maintenance of office records, documents, equipment, and facilities.
- Ensure confidentiality of company information and professional communication within the workplace.

E. Shipping & Logistics Operations Monitoring

- Monitor the overall progress of shipping and logistics activities.
- Ensure timely coordination between operations, purchasing, accounts, and customer relationship teams.
- Track important shipments, documentation, delivery commitments, and operational deadlines.
- Monitor customer complaints,



shipment delays, documentation errors, and unresolved operational issues.
- Ensure operational problems are communicated to the relevant departments and escalated when required.
- Identify bottlenecks and recommend improvements to increase efficiency and customer satisfaction.

F. Accounts & Purchasing Oversight

- Monitor whether accounts-related activities, invoicing, payment follow-ups, reconciliations, and reporting are completed on schedule.
- Ensure purchasing requests, approvals, vendor coordination, and purchase records follow company procedures.
- Review departmental reports and flag unusual expenses, discrepancies, or delays to the owners.
- Coordinate with the accounts and purchasing teams to ensure proper documentation and internal controls.

Note: This role monitors departmental performance and compliance. Financial approvals and accounting decisions remain subject to the authority delegated by the owners.

G. Process Improvement & Management

- Develop and implement standard operating procedures (SOPs) and reporting formats.
- Establish daily task tracking and departmental review systems.
- Conduct regular meetings with department heads and employees.
- Identify inefficiencies and recommend practical solutions.
- Ensure that instructions given by the owners are implemented and followed up.
- Help create a culture of responsibility, transparency, discipline, and teamwork.

3. Qualifications & Experience

- Bachelor's degree in Business Administration, Management, Commerce, Logistics, or a related field.
- Minimum 5–8 years of relevant skilled experience, preferably in shipping, logistics, freight forwarding, or a similar service-based business.
- Prior experience in team management, office administration, operations management, or cross-departmental supervision.
- Experience in preparing management reports, monitoring employee performance, and implementing office procedures.
- Good working knowledge of MS Excel, Word, email, and business reporting tools.
- Strong written and verbal communication skills.

4.



Required Skills & Competencies

- Strong leadership and team management.
- Excellent organizational and coordination skills.
- High level of accountability and professionalism.
- Ability to monitor multiple departments simultaneously.
- Strong follow-up and problem-solving abilities.
- Analytical thinking and attention to detail.
- Ability to handle workplace conflicts professionally.
- Firm but fair approach to employee discipline.
- Ability to maintain confidentiality and handle sensitive business information.
- Ability to communicate clearly with employees, department heads, and company owners.

5. Key Performance Indicators (KPIs)

The performance of the General Manager will be evaluated on the basis of:

- Timely submission of departmental reports.
- Percentage of tasks completed within deadlines.
- Reduction in pending work and repeated operational errors.
- Improvement in employee productivity and accountability.
- Timely resolution and escalation of customer and operational issues.
- Compliance with office policies, procedures, and reporting systems.
- Improvement in interdepartmental coordination.
- Implementation of instructions issued by the company owners.
- Accuracy and reliability of management reports.

6. Authority & Reporting Structure

- Reports directly to the company owners.
- Coordinates with and supervises the work of all assigned departments.
- Has the authority to request reports, review task status, conduct meetings, and follow up on pending work.
- May issue operational instructions within the authority delegated by the owners.
- Must escalate major financial matters, serious employee misconduct, customer disputes, and significant business risks to the owners.
- Any hiring, termination, salary changes, major expenditure, or other reserved management decisions require the owners' approval unless specifically delegated.

7. Ideal Candidate Profile

The ideal candidate should be a mature, proactive, and dependable professional who can act as the link between the company owners and the entire team.

The candidate must be capable of ensuring that work does not remain pending without explanation, employees are accountable for their responsibilities, departments communicate effectively, and the owners receive accurate and timely information about the company's performance.

Pay: ₹45,000.00 - ₹65,000.00 per month

Work Location: In person

📌 General Manager (Gurugram)
🏢 One North Ships
📍 Gurugram