Role description

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Support solution design, proposal development, and customer engagements across Digital Workplace Services opportunities.

- Combine strong workplace domain expertise with emerging AI-driven workplace technologies to develop innovative and competitive solutions.

- Understand customer business requirements and translate them into tailored, AI-enabled Digital Workplace solutions.

- Clearly articulate the business and technical value of proposed solutions to customers and internal stakeholders.

- Partner with Sales, Delivery, Practice, and Technology teams to build differentiated offerings and win strategies.

- Operate as a Digital Workplace generalist with broad solutioning experience and deeper expertise in one or more workplace domains. Key Solution Areas

- Workplace AI, Generative AI, and Agentic AI Assistants

- Service Desk & End User Support

- Field Services

- Digital Employee Experience (DEX)

- Unified Endpoint Management (UEM)

- Endpoint Analytics & Automation

- Microsoft 365, Microsoft Copilot, Intune, and Teams

- Windows 365, Azure Virtual Desktop (AVD), and VDI Key Skills &

Experience

- 8–12 years of experience in Digital Workplace Services, End User Computing (EUC), or IT Infrastructure Services.

- Proven experience in presales, solution architecture, consulting, or technical sales support.

- Knowledge of Workplace AI, Generative AI, Agentic AI assistants, and automation-driven workplace solutions.

Experience using Generative AI tools for:

- Proposal development

- RFP/RFI responses

- Solution documentation

- Content acceleration

Strong expertise in:

- Service Desk & End User Support

- Field Services

- Digital Employee Experience (DEX)

- Unified Endpoint Management (UEM)

- Endpoint Analytics & Automation

- Microsoft 365, Microsoft Copilot, Intune, and Teams





• Windows 365, Azure Virtual Desktop (AVD), and VDI technologies • Familiarity with ITSM, ITIL, workplace transformation, and operational service models.

- Strong documentation, presentation, and client-facing communication skills, combined with commercial awareness.

Key Responsibilities

1. Solution Design & Architecture

- Support end-to-end solutioning for Digital Workplace Services opportunities.

- Develop solution architectures, service descriptions, operating models, and transformation roadmaps.

- Design AI-enabled workplace solutions that improve:

- Employee experience

- Productivity

- Operational efficiency

- Define assumptions, dependencies, exclusions, risks, customer responsibilities, and third-party responsibilities.

- Ensure solutions align with customer objectives, operational requirements, and delivery capabilities.

2. Presales & Bid Support

- Contribute to RFP/RFI responses, technical proposals, and client presentations.

- Conduct customer discovery workshops, requirement-gathering sessions, and assessments.

Develop:

- Solution proposals and response documents

- Client presentations and bid-orals decks

- Executive narratives and supporting solution artefacts

- Leverage Generative AI tools to accelerate proposal development, solution documentation, and content creation.

- Address technical, operational, and commercial questions related to proposed solutions.

3. Estimation & Commercials





- Develop effort estimates, costing inputs, resource models, and technology requirements.

- Work with Pricing, Finance, and Delivery teams to validate solution cost, feasibility, and competitiveness.

- Participate in solution reviews, risk reviews, and commercial approval processes.

- Ensure proposed commitments are measurable, deliverable, and commercially viable.

4. Collaboration & Innovation

- Collaborate with Sales, Delivery, and Technology teams to build differentiated offerings and win strategies.

- Engage OEMs, product vendors, and technology partners as required.

- Stay current with industry trends in:

- AI-powered workplace services

- Automation and Agentic AI

- Modern endpoint management Preferred Certifications

- ITIL Foundation / ITIL

- Microsoft 365 Certified

- Microsoft Azure Fundamentals / Azure Certifications

- Microsoft Copilot or Generative AI Certifications Ideal Candidate A customer-focused solution architect with solid Digital Workplace expertise, capable of translating business requirements into innovative, AI-enabled workplace solutions and supporting successful pursuit outcomes.

Skills

Presales,DWS,AI

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Presales Solution Architect – Digital Workplace Services (Telangana)
🏢 UST
📍 Telangana