beGalileo is looking for a Customer Support Executive who can provide excellent support to parents, students, teachers, and internal teams. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle queries professionally and efficiently.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and other communication channels.
- Provide timely and effective support to parents, students, and teachers.
- Coordinate with internal teams to resolve customer and technical issues.
- Assist with scheduling and coordination between parents and teachers.
- Follow up on pending queries and ensure timely resolution.
- Maintain a professional and positive relationship with customers.
- Identify recurring issues and escalate them to the relevant team when required.
- Ensure a high level of customer satisfaction and minimize escalations.
Requirements
- Excellent verbal and written communication skills.
- Good interpersonal and problem-solving skills.
- Customer-oriented attitude with a willingness to help.
- Ability to handle multiple queries and tasks efficiently.
- Basic computer and technical skills.
- Good knowledge of MS Office and communication tools.
- Prior experience in customer support, customer service, or a similar role is preferred.
- Candidates who can join immediately or within a short notice period are preferred.
What We Offer
- Hybrid work model – 3 days office + 2 days work from home
- Opportunity to work with a growing EdTech company.
- Professional and supportive work environment.
- Learning and growth opportunities.
If you have excellent communication skills and enjoy interacting with people and solving problems, we'd love to hear from you!
Pay: ₹25,000.00 - ₹35,000.00 per month
Advantages:
- Commuter assistance
- Health insurance
- Paid sick time
Application Question(s):
- What is your current location?
- What is your current and expected CTC?
- Are you an immediate joiner?
Work Location: Hybrid remote in Bengaluru, Karnataka 560076