Role: ServiceNow Business Analyst (ITSM & Reporting)

Exp: 10+Years

Location- Banngalore/Mumbai/Chennai

EXP- 10 years

- Perform Business Analysis for ServiceNow ITSM modules (INC, PRB, CHG, REQ, KNW, SLM)
- Handle tickets, defects, service requests, enhancements and BAU support
- Gather, analyze and document requirements, user stories, and acceptance criteria
- Configure and manage SLA/OLA definitions, schedules, workflows, and conditions
- Monitor SLA performance, breach tracking, compliance reporting and audits
- Perform incident trend analysis, problem RCA and change impact analysis
- Support UAT, defect tracking, release validation and production support
- Work on ServiceNow workflows, forms and functional configurations
- Develop Power BI dashboards for ITSM, SLA performance and operational KPIs




- Support data integration and reporting using Microsoft Fabric (basic architecture understanding)

Key Skills:

- Solid expertise in ServiceNow ITSM & SLM (SLA configuration, tracking, reporting)
- Experience in ticket handling, ITSM operations and SLA management
- Business Analysis (requirement gathering, user stories, Agile)
- Power BI (DAX, data modeling, dashboard development)
- SQL and data analysis
- Basic understanding of Microsoft Fabric / data architecture
- Knowledge of ITIL processes and best practices
- Interested share your resume to [email protected]/+91-XXXXXXXXXX

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Work Location: In person

📌 Servicenow Business Analyst (Bengaluru)
🏢 Ashra technology
📍 Bengaluru