Company: SPREE
Location: Lower Parel, Mumbai.
Salary: ₹20,000 – ₹25,000 per month (based on experience)

About Us

We are a premium floral design company based in Mumbai, working with corporate clients, luxury residences, events, and individuals. We pride ourselves on creating elegant, sustainable floral experiences.

Job Purpose

The Sales Coordinator manages customer enquiries and orders across phone, email, WhatsApp and website channels, ensuring a smooth process from enquiry and order confirmation through production coordination and delivery. The role focuses on responsive customer service, accurate order documentation, repeat-business development and close coordination with internal teams to deliver a reliable customer experience.

Key Responsibilities

1. Order Management

· Receive, clarify, record and process customer orders received through phone, email, WhatsApp and the website.

· Share relevant sample photographs and design options based on customer requirements.

· Discuss pricing, budgets and order terms with customers, and support negotiations within approved guidelines.

· Coordinate billing and payment details and follow up where required.

· Ensure order specifications, recipient details, messages, delivery dates and other instructions are captured accurately.

2. Customer Relationship Management & Upselling

· Build customer relationships through prompt, professional and helpful communication.

· Explore opportunities to convert one-time gifting enquiries into scheduled or recurring orders, including subscriptions and event requirements.

· Follow up with past and existing clients for feedback, upcoming occasions and repeat business.

· Identify relevant add-on products or services that meet customer needs without compromising service quality.

3. Coordination & Communication





· Communicate confirmed order details and customer expectations clearly to the Floral Operations and production teams.

· Keep customers informed about order progress and dispatch or delivery status.

· Respond to customer queries and coordinate timely resolution of issues relating to delivery schedules, design requirements or order execution.

· Escalate exceptions, complaints or delays to the reporting manager promptly.

4. Database & Documentation

· Maintain accurate and up-to-date customer and order records in the designated Google Sheets and other company systems.

· Record customer interactions, requirements, follow-ups and order updates in the relevant inquiry, customer information and production sheets.

· Prepare challan printouts and ensure order-related documentation is complete and accurate.

· Maintain data confidentiality and follow established documentation and record-keeping practices.

5. Internal Team Collaboration

· Coordinate with the design team to confirm and obtain approval for designs as per customer requirements.

· Liaise with procurement and production teams to check material availability and support timely order execution.

· Work collaboratively with colleagues across departments to resolve operational dependencies and deliver orders on time.

Required Skills & Competencies

Communication

Clear, courteous and professional communication across phone, email and WhatsApp.

Customer service

Customer-focused approach, active listening and ability to understand customer requirements.

Order processing





Ability to manage multiple enquiries and orders accurately from confirmation to delivery.

Documentation

Good working knowledge of Google Sheets and disciplined data entry and record maintenance.

Commercial skills

Confidence in discussing pricing, negotiating within guidelines and identifying upselling opportunities.

Problem-solving

Ability to respond calmly to customer concerns and coordinate practical resolutions.

Teamwork

Team-oriented approach with design, procurement, production and operations teams.

Time management

Strong follow-up, prioritisation and deadline management, with attention to detail.

Adaptability & ownership

Reliable, accountable and able to manage changing priorities in a fast-paced environment.

Expected Outcomes

· Customer enquiries and orders are handled promptly and professionally.

· Order details and customer records are accurate, complete and updated on time.

· Customers receive timely updates and issues are escalated or resolved appropriately.

· Repeat orders and relevant opportunities for scheduled gifting, subscriptions and events are actively developed.

· Internal teams receive clear instructions and have the information needed for smooth execution.

Role Details & Acknowledgement

This job description outlines the key responsibilities of the role and is not exhaustive. The employee may be required to undertake other reasonable duties aligned with business requirements.

Job Timings: 9 am to 6 pm and 10 am to 7 pm

Weekly off: Sunday

How to Apply
Interested candidates can:

Email: [email protected]

Mobile: +91-XXXXXXXXXX

Web: www.spreefloraldesign.com

Instagram: spree.floraldesign

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Executive (Lower Parel)
🏢 SPREE
📍 Lower Parel