Company: Netilligence
Location: India
Experience: 10+ Years in a Software Company
Employment Type: Full-time
Department: Executive Management
Reporting To: Chief Executive Officer (CEO)
Application Email: [email protected]

About Netilligence

Netilligence is a software and technology company focused on delivering business solutions through technology and innovation. As an Odoo Silver Partner and a proud BNI member, the company is committed to helping businesses improve operational efficiency, strengthen processes, and achieve sustainable growth.

Job Summary

We are seeking an experienced and results-driven Chief Operating Officer (COO) to oversee business operations, drive strategic execution, and improve organizational performance. The successful candidate will work closely with the CEO to translate business objectives into actionable plans, lead cross-functional teams, optimize processes, and ensure efficient delivery of business goals.

The ideal candidate should have at least 10 years of experience in a software company, with a proven track record in operations management, strategic planning, team leadership, and business performance improvement.

Key Responsibilities

1. Business & Operations Management

- Oversee daily business operations and ensure smooth coordination across departments.
- Establish operational procedures and improve organizational efficiency.
- Ensure that business activities align with company objectives.

2. Strategic Planning & Execution

- Collaborate with the CEO to develop business strategies and operational plans.
- Translate strategic objectives into measurable goals and actionable initiatives.
- Monitor progress and implement corrective measures when required.

3. Team & Department Leadership

- Lead department heads, managers, and cross-functional teams.




- Establish clear responsibilities, performance expectations, and accountability.
- Encourage collaboration, productivity, and a results-oriented work culture.

4. Business Performance Management

- Define and monitor key performance indicators (KPIs).
- Review departmental performance, identify operational challenges, and implement improvements.
- Prepare regular performance reports for the CEO.

5. Process Optimization

- Analyse existing workflows and identify areas for improvement.
- Implement systems and processes to increase productivity and reduce operational inefficiencies.
- Promote continuous improvement and effective use of technology.

6. Financial & Resource Management

- Coordinate operational budgeting, cost control, and resource allocation.
- Monitor the effective utilization of employees, technology, and other business resources.
- Work with relevant teams to support profitability and financial sustainability.

7. Project & Client Delivery Oversight

- Monitor project progress, delivery schedules, service quality, and client satisfaction.
- Coordinate with project and delivery leaders to resolve operational issues.
- Ensure effective communication between teams and stakeholders.

8. Business Growth & Risk Management

- Identify opportunities for business expansion and operational improvement.
- Assess operational risks and implement appropriate mitigation strategies.
- Support organizational change and long-term business development.

9.



Reporting to the CEO

- Provide regular updates on operational performance, business risks, and strategic initiatives.
- Present data-driven recommendations to support executive decision-making.

Required Qualifications & Skills

- Bachelor's or Master's degree in Business Administration, Management, Engineering, or a related field.
- Minimum 10 years of professional experience, preferably in a software or IT services company.
- Proven experience in business operations and strategic execution.
- Robust leadership, analytical, decision-making, and problem-solving skills.
- Experience managing multiple departments and cross-functional teams.
- Good understanding of operational budgets, business performance metrics, and process improvement.
- Excellent communication, negotiation, and stakeholder-management skills.
- Ability to manage competing priorities and deliver measurable business results.

Preferred Qualifications

- Experience in software services, ERP solutions, or technology-driven organizations.
- Experience managing project delivery, client relationships, and operational scaling.
- Knowledge of business process optimization and performance management frameworks.

Key Performance Indicators (KPIs)

- Achievement of organizational and operational targets.
- Improvement in productivity and operational efficiency.
- Project delivery performance and client satisfaction.
- Effective resource utilization and cost management.
- Achievement of departmental objectives.
- Successful execution of strategic initiatives.

How to Apply

Interested candidates can send their updated CV to [email protected] with the subject line “Application for Chief Operating Officer (COO)

Job Type: Full-time

Work Location: In person

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