Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

• Manage day-to-day administration of the ServiceNow platform, including instance configuration, system properties, scheduled jobs, and performance monitoring across production and sub-production environments

• Maintain user accounts, roles, groups, and access control lists (ACLs) in compliance with security policies and least-privilege principles

• Plan and execute platform upgrades, patches, and hotfixes — coordinating with stakeholders to minimize disruption and conducting post-upgrade validation and regression testing

• Configure and maintain core ITSM modules including Incident, Problem, Change, Request, Service Catalog, and Knowledge Management to align with ITIL best practices

• Develop and maintain workflows,



business rules, client scripts, UI policies, and notifications to automate and streamline service management processes

• Manage integrations between ServiceNow and enterprise systems using REST/SOAP APIs, Integration Hub, and MID Servers — monitoring data flows and troubleshooting integration failures

• Collaborate with Solutions Engineering and Service Delivery teams to gather requirements, evaluate platform capabilities, and implement scalable configurations for client-facing and internal operations

• Build and maintain dashboards, reports, and Performance Analytics widgets to provide operational visibility into platform health, SLA compliance, and service delivery metrics

• Conduct regular platform health checks, audit user activity and role assignments, and ensure adherence to governance standards and compliance requirements

• Maintain comprehensive documentation of platform configurations,

📌 Senior Engineer (Chennai)
🏢 Presidio
📍 Chennai