Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.

Job Description

What you get to do in this role:
Perform and own content validation activities across software, hardware, licensing, and catalog content with varying levels of complexity to ensure data accuracy, completeness, and adherence to quality standards.

Analyze, interpret, and validate licensing agreements, contracts, and entitlement information to maintain a world-class quality content library.





Develop expertise in the ServiceNow ITAM product suite, including features, workflows, and data models, and leverage this knowledge to drive content quality improvements.

Manage IT product part numbers, software and hardware catalogs, and related content repositories.

Create, maintain, and improve ITAM content-related process documentation, validation guidelines, and knowledge articles.

Validate high volumes of ITAM content and metadata to ensure compliance with quality, accuracy, completeness, and timeliness standards.

Identify quality trends, perform root-cause analysis, and recommend corrective and preventive actions to improve content quality.

Share knowledge and best practices with team members to improve overall efficiency, consistency, and content quality.

Analyze and transform discovery, inventory, and asset data into actionable ITAM insights that support software licensing and hardware a

📌 ITAM Specialist (Hyderabad)
🏢 ServiceNow
📍 Hyderabad