Role: Lead - Vehicle Service- HV (Intercity)
Department: Operations Location: Bengaluru, India Experience: 10-15 Years

Your Team:
You'll be working with Operations — a group that runs on coffee and an infectious passion for building products that have never been built before. Our Flexible Energy Stack consists of the e^pack (battery pack) and e^pump (charging station), which unlock 15-minute rapid charging.

Our philosophy:
Break. Believe. Build.
Break stuff, break assumptions, break the thumb rule.
Believe in the team, the process, and through failures.
Build fast, build passionately, build to simplify.
Own it like you mean it.

What you’ll own:
We are seeking an experienced and dynamic Service Head to lead and manage the servicing operations for heavy commercial vehicles (Bus). The ideal candidate will have a proven track record of 10+ years in servicing heavy commercial vehicles, robust leadership skills, prior experience in building up the business from the ground up and EV / Bus exposure will be an advantage.
What you’ll do:




• Building the entire process flow and systems for the heavy commercial vehicles (Bus)
• Manage end-to-end service operations including uptime, service and AMC TAT
• Develop service support and network in the defined routes / regions.
• Develop and implement strategies to improve service delivery, operational efficiency, and customer experience
• Ensure timely and efficient resolution of service issues to meet customer satisfaction and organizational standards.
• Build and maintain strong relationships with key customers to ensure long-term business growth
• Conduct training programs to enhance technical skills and operational efficiency
• Collaborate with the OEM / Partners to establish service touch points and support systems
• Foster strong relationships with all the stakeholders both internal and external.
• Work closely with internal teams including Business, Product, Customer Support etc.

What you’ll bring:
• Education qualification

📌 Lead - Vehicle Service- HV (Bengaluru)
🏢 Exponent Energy
📍 Bengaluru