Job Title
Production Support Engineer
Intro:
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the Role
As a Production Support Engineer, you will ensure the stability, availability, and performance of business-critical financial applications supporting global clients. You will work closely with Development, Infrastructure, Application Administration, Client Support Services, and Business teams to resolve production issues, optimize operational processes, and maintain service excellence. This role requires strong technical troubleshooting capabilities across applications, databases, cloud environments, and reconciliation platforms. Success is measured through effective incident resolution, operational reliability, continuous improvement, and client satisfaction.
What You Will Be Doing




· Monitor and support business-critical production applications in a 24x7 enterprise workplace.
· Investigate, troubleshoot, and resolve application, system, database, and infrastructure-related incidents.
· Perform incident, problem, change, and release management activities following ITIL best practices.
· Analyze application logs, system behavior, and SQL queries to identify root causes and implement permanent fixes.
· Provide production support for IntelliMatch reconciliation platforms and associated business processes.
· Collaborate with Development, Infrastructure, Application Administration, and DBA teams to resolve complex production issues.
· Support application deployments, upgrades, maintenance activities, and disaster recovery exercises.
· Utilize monitoring and ticketing tools including ServiceNow, Dynatrace, and similar platforms to manage production support activities.
· Drive operational exc

📌 Analyst Lead, Production Support (Pune)
🏢 FIS
📍 Pune