Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that

promise to simplify their lives. To create a better experience for their customers and employees. To

help them grow. Software is a choice that can make or break a business. Create better or worse

experiences. Propel or throttle growth. Business software has become a blocker instead of ways to

get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and

employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to

deliver results. Our people-first approach to AI eliminates friction, making employees more effective

and organizations more productive. Over 72,000 companies, including Bridgestone, Recent Balance,

Nucor, S&P; Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee

experience (EX) software to fuel customer loyalty and service efficiency. And,



over 4,500 Freshworks

employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

About the role:

As a Senior Manager in Engineering, you will lead engineering teams building scalable, cloud-native core platform systems - such as billing, monetization, metering, or high-throughput distributed services—that power Freshworks' global SaaS suite. You will own the technical strategy, operational excellence, and delivery roadmap while partnering closely with Product, Finance, and GTM leaders to align platform capabilities with overarching business strategy. In this role, you will lead and mentor engineering managers and senior individual contributors, establishing a culture of technical rigor, accountability, and continuous improvement. This is a key leadership role responsible for scaling platform reliability, driving architectural evolution, and growing

📌 Senior Engineering Manager (Bengaluru)
🏢 FreshWorks
📍 Bengaluru