Job Title- Business Service Support
ARL- 6
Solution Line- Commercial Risk
Position type- Full Time
Work Location- Bangalore, Whitefield
Working style- Hybrid
Cab Facility- Yes
Shift Time -12.30 p.m. to 9.30 p.m.
People Manager role: No
Required education and certifications critical for the role-
Graduation or Post Graduation
Required years of experience –
10+ years of meaningful experience in AUM
AUM Operations Manager (Technology & Change)
About the Role
Aon Underwriting Managers (AUM) is seeking an expert and proactive Operations Manager (Technology & Change) to own the operational adoption, governance and continuous improvement of our core underwriting and policy administration systems and processes.
This role will act as the operational authority (SME) for AUM's technology landscape, ensuring systems, processes and offshore operations are aligned, controlled and operating at their full capability. The successful candidate will play a key role in delivering business change, supporting underwriting teams with new technology,



maintaining operational reporting and driving continuous improvement across the operation.
You will work closely with Underwriters, Operations, Technology, Project Teams and Aon India colleagues to ensure changes are implemented effectively, operational processes remain robust and users receive the support they need.
Key Responsibilities
Technology & Operational SME
• Function as the operational SME for AUM's fundamental underwriting and operational platforms, including:
• Xuber
• DPX or equivalent experience
• Swift
• Manual processing workflows
• Maintain detailed knowledge of operational processes, system functionality and system dependencies.
• Find opportunities to improve system utilisation, operational efficiency and process effectiveness – including automation

Change Delivery & Process Implementation
• Partner with project and technology teams to support the implementation of current systems, enhancements and business change initiatives.

📌 AUM - Operations Manager (Bengaluru)
🏢 Aon
📍 Bengaluru