One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
This position interacts directly with our commercial customers and with various internal groups, including Network and Service Operations Engineers, and program management.
This position includes the MSO duties above and in addition will be working closely with DevOps engineers to investigate and help tackle complex SW and HW issues. Will also connect with the Tactical Assistance Center/TAC on identifying issues with the mobility network, all with a goal of improving overall mobility performance in multiple areas. This person will also have to be able to train peers on the latest process or technology.
The day-to-day
• Monitor support channels to ensure a rapid response and resolution to any problem or inquiry
• Support the provisioning and configuration of recent terminals
• Monitor our core service elements for exceptions
• Follow appropriate critical issue procedures
• Thoroughly documenting incident progress and resolution details in our ticketing system
• Communicate outages and maintenance notifications to our customers
What you'll need
• A Bachelor’s Degree in a technical discipline or in lieu of education, 3-5 years of relevant experience/military experience
• Fluent in Python, Java, C#
• Knowledge in SQL, JavaScript, and HTML
• Experience working with Linux/Unix
• Prior experience with CRM tools, such as Salesforce
• Solid grasp of TCP/IP and Broadband Networks
• Adept at performing troubleshooting of complex systems and equipment
• Experience with the use of Network Monitoring Systems
• Experience with hardware and softw
📌 MSO Technical Support Engineer (Hyderabad)
🏢 Viasat
📍 Hyderabad
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