Job Title: Lead Specialist, HR Operations
Description: This role aligns with industry titles such as Vendor Management Systems (VMS) Program Manager, MSP Program Manager, VMS product Manager or Beeline VMS Administrator
The Role
We are the HR Product Owner team. We decide what gets built in Oracle and ServiceNow, in what order, and why. The HR community brings us their problems and their ideas, and we make sure they get into the system, get prioritised, and get tested before they reach anyone. Our colleagues never need to go to the technology teams directly. That is our job.
Each of us owns a domain end to end: onboarding and offboarding journeys, leave and absence, talent management, perks and vendor management. This role adds the one domain we are missing.
As Program Manager and PO for Contingent Workforce, you will own the contingent worker journey as a product, from the moment someone is sourced, through onboarding, extensions and role changes, to the day they leave and their access is closed cleanly. Hire to retire, with one owner.




Today that journey runs across a vendor management system, Oracle Fusion, ServiceNow and our identity platforms, with different teams owning different pieces and nobody holding the whole thread. A working prototype already exists: a single conversational front door where a hiring manager gives the information once and the systems do the rest, with no tickets raised at all. Your job is to take that from a promising prototype to a permanent service, and to extend it across the full lifecycle.
This is not a role about keeping a system running. You will bring a process architect mindset to simplify genuine complexity, working with shared services, global HR systems and emerging technologies such as robotic process automation and artificial intelligence, so that the contingent worker experience becomes something we design rather than something that happens.
What You'll Own
Own the contingent worker journey end to end as a product, with

📌 Lead Specialist, HR Operations (Bengaluru)
🏢 Pearson
📍 Bengaluru