Job Title
Services Operations Manager
Job Description
Title: Services Operations Manager
Location: Chennai

Job Summary:
• The Service Operations Manager will be responsible for managing and improving service operations across the assigned geography, aligning operational priorities with business objectives and customer requirements.
• Will lead operational governance across Service Max performance, remote support, quality processes, logistics, tools and operational escalations, ensuring explicit ownership and timely execution.
• Will define and review operational performance metrics, coordinate cross-functional improvement initiatives, and communicate priorities, risks and results to relevant teams and stakeholders.

Job Responsibilities:
• Drive Service Max and operational KPI performance through regular review, daily-management boards and corrective actions where results are below target.
• Manage remote-service KPIs and remote-team operations, ensuring alignment with agreed service priorities and performance requirements.
• Lead short-term operational planning,



resource allocation and workload prioritization to support effective service execution.
• Coordinate operational escalations, establish action plans and maintain stakeholder communication until closure.
• Lead Quality & Regulatory activities within the assigned scope and ensure QMS process updates are implemented and monitored.
• Act as the zone lead for PRS and coordinate relevant operational requirements with stakeholders.
• Manage CS channel operations and provide overall support to ensure consistent service execution.
• Track generic-parts approvals, NFO approvals and logistics actions, ensuring ownership, follow up and timely closure.
• Oversee CCSC operations and coordinate operational issues requiring cross-functional support.
• Review and process RBAM, purchase-order, quotation and Service Max approvals within the assigned authority and governance requirements.
• Maintain required ICS control updates

📌 Services Operations Manager (Chennai)
🏢 Philips
📍 Chennai