Job Summary
We are looking for an experienced GCP Cloud Support Engineer to provide L2/L3 technical support for enterprise cloud environments. The candidate will be responsible for troubleshooting cloud infrastructure issues, managing incidents, maintaining service availability, and meeting customer SLAs in a managed services environment.

Key Responsibilities
• Provide technical support for GCP services, including Compute Engine, VPC, Cloud Storage, IAM, Cloud DNS, Load Balancing, and Cloud Monitoring.

• Troubleshoot cloud infrastructure, networking, connectivity, performance, and operating system issues.

• Manage incidents, service requests, problem investigations, and approved infrastructure changes within defined SLAs.

• Monitor cloud environments, analyze logs and alerts, and perform root cause analysis.

• Support Terraform-managed infrastructure, including configuration troubleshooting, Terraform plan reviews, and infrastructure drift investigation.

• Follow change management, security, and operational best practices while implementing production changes.





• Communicate effectively with customers and internal teams, providing timely updates and technical resolutions.

Required Skills
• 5+ years of IT infrastructure or cloud operations experience, including hands-on GCP support.

• Good knowledge of GCP core services, cloud networking, Linux/Windows servers, and troubleshooting.

• Working knowledge of Terraform and Infrastructure as Code (IaC) concepts.

• Understanding of incident, problem, and change management processes.

• Strong analytical, communication, and customer service skills.

• Ability to work in a managed services environment and rotational shifts, including 24×7 support, if required.

Preferred Qualifications
• Google Cloud Associate Cloud Engineer or Skilled Cloud Engineer certification.

• Familiarity with Git, basic scripting, cloud monitoring, backup, and disaster recovery.

Note: This is a cloud support and operations role, not a

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