Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement perks
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
The role will troubleshoot technical support incidents mainly by telephone, chat, e-mail, or through remote access tools in a timely and accurate fashion and escalate support incidents to the relevant 2nd and 3rd line teams.
if not hired, APAC DWS team will not have enough support people to provide 1st line of support team
Qualifications:
• Minimum of 2 years of related experience
• Bachelor's degree preferred or equivalent experience
• Desktop Support Experience
• Excellent Customer Service
• Ecellent Communication Skills (oral and written)
• Windows OS
📌 End User Services (Hyderabad)
🏢 DTCC
📍 Hyderabad
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