Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.
Job title:

Senior Process Consultant
Job Description:

Education:
Any Graduate

Experience:
1-2 Years RCM-AP/AR(Voice) Experience

Mandatory Skills:
• Exceptional customer/ client interaction skills,

• Ability to manage client escalations,

• Experienced in managing client advocacy,

• Excellent in usage of MS Excel to compile, collate and summarize

Preferred Skills:
• US health care (ERISA/HIPAA/State Mandates)

• Process SLA

• Awareness of ISO, ISMS





• Telephone etiquettes

• MS office

• Typing skills & computer skills

• Effective communication in English

• Good analytical skills

• Comprehending ability

Roles & Responsibilities:
• Possess basic knowledge of RCM-AP/AR(Voice)

• Good reasoning and analytical skills

• Able to communicate fluently in the language required for the function/location

• Active listening skills

• Passion to learn

• Influencing skills

• Ability to comprehend the process requirement well

• Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines.

• Understand the basic qualified standards and established procedures, policies before taking action and making decisions.

• Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s

• Use company policies to determine if there can be an immediate resolution t

📌 Senior Process Consultant (Hyderabad)
🏢 Sagility
📍 Hyderabad