Job Title

Product Definition Analyst 3Summary of the Role

As a Senior Functional Analyst / Product Support Specialist, you will provide functional expertise across airline and travel technology products, supporting customers and internal teams in resolving complex issues, improving product adoption, and enhancing service quality. You will collaborate with cross-functional stakeholders, contribute to product and process improvements, and help ensure reliable and efficient operations across the product lifecycle.

In This Role You’ll
• Investigate and analyze complex production incidents, customer escalations, and operational issues, identifying root causes and recommending appropriate solutions.
• Collaborate with customers, Product Management, Research & Development (R&D;), and support teams to facilitate issue resolution and improve overall service delivery.
• Build and maintain functional expertise for assigned products, provide guidance to team members, and contribute to knowledge sharing initiatives.
• Identify recurring trends, risks, and improvement opportunities,



supporting enhancements to products, processes, tooling, reporting, and customer operations.
• Contribute to customer engagements, product adoption activities, documentation, training materials, workshops, and continuous improvement initiatives.

About the Ideal Candidate
• Around 6–10 years of experience in Product Support, Functional Analysis, Business Analysis, Quality Engineering, Application Support, Airline Operations, or similar roles.
• Experience investigating complex production issues, performing root cause analysis, and collaborating with multiple stakeholders to support resolution activities.
• Robust analytical and communication skills, with the ability to explain technical and functional concepts clearly to varied audiences.
• Familiarity with SQL, database investigations, log analysis, APIs, integration concepts, service management processes, monitoring tools, and reporting platforms

📌 Product Definition Analyst 3 (Bengaluru)
🏢 Amadeus
📍 Bengaluru