As an Operations Executive, you will play a vital role in our back-office operations, supporting the Customer Care Executive (CCE) team. Your primary focus will be on streamlining processes, optimizing workflows, and ensuring a seamless customer experience. This role requires a strong understanding of customer care principles and the ability to adapt to the unique needs of our BFSI (Banking, Financial Services, and Insurance) sector.

Responsibilities
• Manage and oversee back-office operations, including data entry, record keeping, and administrative tasks.
• Collaborate with the CCE team to resolve customer inquiries and issues, providing accurate and timely responses.
• Implement and maintain efficient systems and processes to enhance operational efficiency.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Ensure compliance with company policies and procedures, especially in data privacy and security.
• Train and mentor junior staff members, fostering a culture of excellence and continuous improvement.




• Conduct regular performance reviews and provide constructive feedback to the team.
• Stay updated with industry trends and best practices in customer care and back-office operations.
• Develop and maintain strong relationships with internal stakeholders and external partners.
• Assist in project management tasks, ensuring timely delivery of projects and initiatives.

Qualifications
• A bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
• Minimum 2 years of experience in a similar role, preferably in the BFSI industry.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Solid problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
• Proficiency in using MS Office suite and other relevant software for data management and analysis.
• Excellent communication

📌 Operations Executive (Vapi)
🏢 Digitide Solutions
📍 Vapi