Role: Service Head (EV 3-Wheeler)

Department: Operations Location: Bengaluru, India Experience: 12-18 Years

Your Team:

You'll be working with Operations — a group that runs on coffee and an infectious passion for building products that have never been built before. Our Flexible Energy Stack consists of the e^pack (battery pack) and e^pump (charging station), which unlock 15-minute rapid charging.

Our philosophy:

Break. Believe. Build.

Break stuff, break assumptions, break the thumb rule.

Believe in the team, the process, and through failures.

Build fast, build passionately, build to simplify.

Own it like you mean it.

What you’ll own:

The National Service Head will design, implement, and lead the pan-India aftersales service strategy for our Electric 3-Wheeler portfolio. This role is critical to building a robust, tech-enabled service ecosystem that ensures maximum vehicle uptime, drives dealer profitability, and delivers a superior customer ownership experience for both B2B (cargo/logistics) and B2C (passenger) segments.

What you’ll do:





Service Strategy & Network Expansion
- Design and execute the national aftersales service roadmap aligned with company growth targets.
- Establish, scale, and manage a pan-India network of authorized service centres (ASCs), dealership workshops, and mobile service vans.
- Formulate standard operating procedures (SOPs) for workshop management, vehicle diagnostics, and emergency roadside assistance (RSA).

EV Ecosystem & Battery Management
- Oversee specialized service protocols for core EV components, including batteries, Powertrains, Hub motors, and BMS.
- Develop a rapid-response system for battery health diagnostics, warranty validations, and component-level repairs.
- Establish processes for protected battery handling, storage, charging infrastructure at workshops, and end-of-life recycling compliance.

Operations & KPI Management
- Monitor and optimize critical service metrics: Vehicle Uptime, First Time Right (FTR), Turn

📌 Service Head (Bengaluru)
🏢 Exponent Energy
📍 Bengaluru