About Aramya
Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.
Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.
Current Retail footprint: 14 stores in Bengaluru (and a few more are yet to go live).
Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.
About the chance
We’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.
Key Roles & Responsibilities
• Respond promptly and accurately to customer queries custom via chats, and reach out to customers proactively wherever required.
• Gather valuable customer feedback and insights and share notes with Product, Sales,
and Marketing teams to drive continuous improvement and innovation.
• Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
• Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
• Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.
• Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
• Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.
• Work with a 6-day working schedule, week-offs on a roster basis.
Key Qualification & skills
• 6 months to 3 years of experience in a Customer Service or Chat Suppo
📌 Customer Support Executive (Gurugram)
🏢 Aramya
📍 Gurugram
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