Company Description

Overview
We are seeking an experienced Business Analyst for a remote contract engagement supporting the discovery, documentation, and delivery of business solutions within a large enterprise workplace.
This role spans both business and technology domains, with a primary focus on the Salesforce ecosystem, particularly Salesforce Service Cloud. The successful candidate will serve as a bridge between business stakeholders and technical teams, independently driving requirements from initial elicitation through delivery while ensuring solutions remain aligned with business objectives.
Enterprise experience is strongly preferred.

Job Description

Key Responsibilities:
• Requirements Elicitation & Documentation: Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process observation.
• User Stories & Functional Specifications: Translate business needs into actionable user stories, acceptance criteria, and functional specifications.
• Business Process Modeling:



Map current-state and future-state processes using standard techniques such as BPMN, swimlane diagrams, and data flow diagrams.
• Requirements Management: Facilitate requirements review sessions and maintain end-to-end traceability from business needs to delivered solutions.
• Cross-Functional Collaboration: Partner with Product Managers, developers, architects, and QA teams to ensure requirements are clearly understood and implemented as intended.
• User Acceptance Testing (UAT): Develop test scenarios, coordinate testing cycles, support business users, and manage defect triage.
• Gap & Impact Analysis: Analyze data and system configurations to identify gaps, inefficiencies, and opportunities for improvement. Assess the impact of proposed changes across dependent systems and business processes.
• Integration Requirements: Contribute to integration requirements involving third-party platforms, APIs, and cross-system data flows.
• Agile Delivery: P

📌 #139004 - Business Analyst (Bengaluru)
🏢 Lifted, an Upwork Company™
📍 Bengaluru