Job Description
Partner Success Manager / Senior Account Manager
Work Model: Office + Field | 5 days a week
About the Team
Swiggy Dineout is building one of India’s largest dining-out platforms, connecting diners with restaurant partners across 34 cities and a network of 21,000+ restaurants. Dineout helps users discover restaurants across categories—from QSRs and cafés to casual, premium and fine dining—and access offers and discounts through the Swiggy app.
Our vision is to become the default app for every dining-out occasion by enabling restaurant discovery, table
reservations, payments and compelling value for consumers. For restaurants, we aim to be the platform of choice for growing dine-in business through cost-productive marketing, demand generation, customer acquisition and engagement.
If you are passionate about food, partnerships and building the future of dining out, join us on the Swiggy ride.
Role Overview
The Partner Success Manager / Senior Account Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption,
active usage and measurable ROI. The role is central to driving partner satisfaction, retention and revenue growth while acting as a trusted growth advisor to restaurant partners.
1. Partner Onboarding & Adoption
• Own end-to-end post-sales onboarding of the product suite for assigned restaurant partners, including Digital Menu,
CRM tools, reservations and QR-based ordering.
• Coordinate product setup, POS integration, QR deployment and account configuration, including menus, floor
plans, shifts and outlet details.
• Conduct structured product walkthroughs, demos and staff training to ensure smooth go-live within defined
timelines.
2. Partner Success & Relationship Management
• Act as the primary point of contact for restaurant partners in the city.
• Build strong, long-term relationships with owners, decision-makers and outlet managers.
• Regularly engage partners through check-ins, reviews
📌 Partner Success Manager (Delhi)
🏢 Swiggy
📍 Delhi