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Job Description – Front Desk Executive
Position: Front Desk Executive
Department: Facilities / Workplace Experience
Reporting To: Facilities Manager / Account manager
Role Purpose:
The Front Desk Executive is responsible for delivering an outstanding workplace and visitor experience by managing front desk operations, coordinating service requests, supporting workplace administration, and ensuring seamless communication between employees, visitors, vendors, and internal stakeholders. The role requires a proactive,
customer-focused professional with strong coordination skills and experience in corporate office environments.
Key Responsibilities
Front Desk & Workplace Experience
• Serve as the first point of contact for employees, visitors, clients, and guests, ensuring a skilled and welcoming experience.
• Manage reception operations, visitor registration, access management, and guest facilitation in compliance with security protocols.
• Handle employee and visitor queries promptly, professionally, and efficiently.
• Maintain high standards of customer service and represent the organization's values and workplace culture.
Service Ticket Management
• Manage and monitor workplace-related service requests through ticketing platforms such as ServiceNow.
• Track, coordinate, and follow up on service tickets to ensure timely resolution within defined service levels.
• Liaise with internal functions and service
📌 Front Office Executive (Bengaluru)
🏢 JLL
📍 Bengaluru