Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a adaptable work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Under general direction, responsible for monitoring and responding to incoming client service and PRISM requests, performs research, analysis and processing of customer requests. Performs participant and plan level corrections for either cash or disbursement type transactions, for all segments and IRS codes, and makes adjustments in accordance with departmental procedures, company policy, plan and Institutional requirements and Legal, IRS and DOL guidelines.





ESSENTIAL FUNCTIONS:
• Balance individual workloads consisting of Service Requests, PRISM, e- mail requests, etc.
• Works on problems of moderate scope where analysis of situations or data requires a variety of factors.
• Applies company policies and procedures to resolve a variety of issues.
• Prioritize and complete all applicable processing in accordance within departmental, corporate, IRS, Department of Labor, FINRA and SEC regulations and requirements.
• Builds productive internal/external working relationships.
• Explains information and persuades others in straightforward situations.
• Monitor control reports, gain/loss, suspense accounts and tax form research, including corrections, clearing, and reconciliation.
• Research/resolve unique, complex and escalated problems.
• Communicate with internal clients both written and verbal
• Must be able to work : 4:30 PM

📌 Specialist (Bengaluru)
🏢 Empower
📍 Bengaluru