Job Title
R&D; Service Engineer
Job Description
R&D; Service Engineer
Join our global Level 3 (L3) Technical Support organization and serve as a key database expert, helping resolve complex, business-critical issues in large-scale healthcare production environments.
Your role:
• Provide advanced Oracle database support for critical customer escalations and complex production incidents, acting as the highest level of database expertise within Support.
• Troubleshoot database performance, availability, and configuration issues using tools such as Automatic Workload Repository (AWR), Active Session History (ASH), SQL traces, execution plans, and database performance statistics.
• Lead deep root cause analysis for recurring and high-impact database incidents, partnering closely with Research & Development (R&D;), Product, infrastructure, and engineering teams to drive resolution.
• Support major customer activities including upgrades, migrations, failovers, go-lives, and other business-critical events while participating in a 24x7 on-call rotation.




• Contribute to long-term support excellence by developing troubleshooting tools, documenting best practices, and mentoring other L3 engineers.

You’re the right fit if:
• You’ve acquired robust 7-10 yrs hands-on experience with Oracle Enterprise Database: Oracle 19c and older Oracle versions
• Your skills include SQL and PL/SQL development, database performance tuning, and advanced troubleshooting using AWR, ASH, SQL Trace, execution plans, and Oracle dynamic performance views.
• You have a strong understanding of database architecture, including sessions, locking, memory management, storage, connectivity, and performance optimization.
• Strong understanding of Infrastructure on which Oracle is installed and relying: Storage, Networking, Virtualization, Operating Systems
• You’re an analytical problem solver with experience handling critical production incidents, customer escalations, and cross-functional investigations spannin

📌 R&D Service Engineer (Bengaluru)
🏢 Philips
📍 Bengaluru