Key Responsibilities:
a) Seamless Application Support to Blue Yonder Customers
• Deliver excellent customer experience by resolving moderate complexity issues.
• Exhibit end-to-end ownership of customer issues.
• Resolve internal alert cases generated by Blue Yonder tools.
• Engage actively in application health monitoring using monitoring and diagnostic tools.
• Attend case quality training and ensure adherence to SLA/SLO and quality practices.
• Achieve customer satisfaction through proactive engagement and ownership.
• Work in shifts and provide out-of-hours support for 24x7 customer assistance.

b) Communication and Collaboration
• Communicate effectively (both verbal and written) with customers.
• Collaborate passionately and respectfully with various Blue Yonder teams and partners.
• Display professionalism and empathy in all communications, appreciating cultural differences.

c) Competency Development and Demonstration
• Technical Skills:
• Demonstrate basic expertise in DBMS (e.g., SQL, Oracle) for application support,



including writing and improving queries and procedures.
• Engage in code debugging in relevant programming languages.
• Provide platform support engineering, including API and Mulesoft integration troubleshooting.
• Troubleshoot mobile application issues.
• Utilize contemporary SaaS tools like AppDynamics and Splunk for monitoring application health and analyzing trends.

• Product and Domain Knowledge:
• Attend product boot camps to learn standard features for resolving non-complex issues.
• Acquire basic domain knowledge to understand customer business processes.

• Solution Architecture:
• Understand the solution architecture, including client-server models, database interactions, and integration with external systems.
• Familiarity with web servers, operating system frameworks, and relevant scripting languages.
• Basic understanding of Azure concepts, deployment models, and automation tools (e.g., GitHub, Jenkins).
• Engage in cloud operat

📌 Technical Consultant (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore