About the Role

We are seeking a Senior Cisco Voice Professional Services Engineer with extensive hands-on expertise in Cisco Unified Communications and enterprise voice solutions. This role involves implementing, integrating, upgrading, and troubleshooting Cisco voice environments, primarily for clients in the banking and financial services sector.

Key Responsibilities

- Design, deploy, configure, upgrade, and troubleshoot complex Cisco voice solutions.
- Administer Cisco CUCM, CUBE, Unity Connection, SIP gateways, and related components.
- Configure SIP trunks, dial plans, call routing, gateways, extensions, ACD, and IVR systems.
- Integrate Cisco voice environments with platforms such as Microsoft Teams.
- Troubleshoot issues related to SIP, RTP, VoIP, call signaling, codecs, and call quality.
- Perform Wireshark packet captures and analyze Cisco trace logs.
- Support migrations, upgrades, user acceptance testing (UAT), general testing, deployment, and go-live phases.




- Collaborate with customers and vendors during implementation and troubleshooting.
- Conduct root cause analysis (RCA) for complex Cisco voice-related problems.

Required Skills

- 5–10 years of experience in Cisco voice or collaboration.
- Strong hands-on experience with CUCM, CUBE, Unity Connection, SIP trunks, and voice gateways.
- Solid understanding of SIP, RTP, VoIP, ACD, IVR, dial plans, and call routing principles.
- Strong networking skills, including TCP/IP, VLANs, LAN/WAN, routing, and switching.
- Experience with Wireshark and packet analysis.
- Familiarity with Windows Server and basic SQL.
- Exposure to PowerShell or shell scripting.
- Excellent customer-facing and consulting skills.

Valuable to Have

- Relevant certifications, such as CCNA or CCNP Collaboration.
- Experience with NiCE/NTRX, Verint, Avaya, Microsoft Teams, AWS/Azure, or VMware.

📌 Senior Cisco Voice Professional Services Engineer (Punjab)
🏢 AVISOFT
📍 Punjab