Why this role exists:
The Merchandise, Marketing & Technology Platform Manager leads and governs the operational and technical strategy across the Merchandise, Marketing, and enterprise technology application domains. The role exists to build a scalable, pod-based operational architecture that bridges business needs with technical delivery while transitioning the application ecosystem away from single-system silos toward generic, cross-skill able engineering and orchestration capabilities.

By overseeing multi-functional platform pods, including ServiceNow, Product Information Management (PIM), and marketing technologies, this role ensures high-performing system integrity, seamless core data integrations, and effective vendor governance. It plays a critical role in supporting business transformation, optimizing system architecture, and building capability across a global delivery structure to support Officeworks' strategic roadmap.

Qualifications and work experience:

Essential:

- Education: Tertiary degree in Computer Science, Information Technology, Business Information Systems, or a related field.
- Experience: Minimum of 12+ years of experience in IT platform/application management, with at least 5 years leading people managers, team leaders, or multi-functional technology teams.
- Portfolio Management: Proven experience overseeing complex application portfolios across retail, merchandising, marketing, or enterprise technology platforms.
- Strategic Execution: Strong track record in developing multi-year domain roadmaps, system architectures, and business case evaluations.
- Operating Model Design: Experience managing or scaling pod-based delivery models, agile frameworks, or generic cross-skilled engineering teams.
- Vendor Governance: Demonstrated capability in vendor selection, contract negotiation, and managing external system integrators.




- Stakeholder Engagement: Executive-level communication, negotiation, and matrix stakeholder management skills.

Preferred:

Postgraduate Qualifications: Masters degree in business administration (MBA) or Information Technology Leadership.

Certifications: ITIL v4 certification, Agile/Scrum Leadership certifications, or cloud infrastructure certifications (e.g., AWS, Azure).

Platform Knowledge: Hands-on familiarity with ServiceNow, Product Information Management (PIM), enterprise marketing tools, or LeanIX ecosystems.

Industry Context: Deep experience working within complex retail, omnichannel, or FMCG operational environments.
In this role you will:

Platform and Domain Governance:

- Lead the overarching technical and operational strategy across the Merchandise, Marketing, and Technology application domains.
- Maintain a multi-year forward roadmap for domain architecture, ensuring system sustainability, performance monitoring, and security compliance.
- Drive the shift toward common, standardized application technologies, removing technical debt and platform redundancy.
- Govern incident, problem, and change management standards across all owned application suites in line with ITIL continuous improvement practices.

Scalable Pod Architecture and Operating Model:

- Design and embed a scalable, pod-based team structure that supports continuous delivery and flexible business growth.
- Champion cross-skillable and generic pod capabilities,



reducing single-application dependencies across engineering and orchestration roles.
- Optimize resource allocation and team workflows to enable rapid pod expansion across global delivery locations.
- Establish standardized pod delivery frameworks, technical controls, and operational rhythms to ensure delivery velocity.

Solution Delivery and Lifecycle Management:

- Oversee the delivery lifecycle for projects and continuous improvement enhancements across core merchandising, marketing, and enterprise solutions.
- Drive project transition management, ensuring initiatives transition smoothly from delivery pods into business-as-usual (BAU) support.
- Partner with business sponsors to develop robust business cases, statement of works (SOWs), and resource estimations for core technology initiatives.
- Track advantages realisation post-implementation to verify that platform changes achieve expected commercial and operational outcomes.

Vendor and Partner Management:

- Manage key technology vendor relationships, contracts, system integrator partnerships, and external service level agreements.
- Evaluate technology selection, application upgrades, and software contract renewals aligned to business requirements and cost targets.
- Direct external resource procurement and contractor engagements in strict accordance with corporate standards and ethical guidelines.

Capability Building and Team Development

- Guide, mentor, and build capability across direct reporting managers and pod leaders, fostering a results-oriented culture.
- Establish clear annual expectations, performance management rhythms, and continuous skill development pathways for team members.
- Manage talent acquisition, onboarding, and workforce retention strategies to sustain technical and functional capability

📌 Merchandise, Marketing & Technology Platforms Manager (Bengaluru)
🏢 Officeworks
📍 Bengaluru