Scope:
Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities:
• Support & cross-train into all L3 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
• Responsible for inventory asset management and e-recycling.
• Use ticketing systems with a focus on customer service, SOP adherence, and quality.
• Use ticketing systems to report individual and team work accomplishments and to track metrics, conduct daily quality audits for peer tasks and warehouse spaces.
• Monitoring team absence levels & scheduling tasks based on availability
• Identifying & corrective performance issues
• Monitoring work queues for the site, and flag any tickets/orders at risk of SLA breach. Take corrective actions
• Perform RCA on failures and provide countermeasures
• Act as deputy to RL supervisor, and back-fill in managing team & tasks in their absence.
• Utilize inventory data management software to maintain inventory accuracy and workflow.
• Lead team meetings, report absences,



and progress towards metrics and SLAs.
• Ensure team task completion based on set schedule and SOPs.
• Triage, handle and fulfil customer requests via a web portal and in person as needed.
• Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.
• Four Eyes reviewer for returns and recycling processes.
• Maintain return and recycling inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Responsible for inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a secure and orderly manner.
• Contribute to large scale global projects as needed.
• Hardware data destruction and collection for e-recycle.
• Hardware sanitizati

📌 Reverse Logistic Technician III (Hyderabad)
🏢 Astreya
📍 Hyderabad