Non Voice Process Executive Multichannel Client Support Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Job Description/: Responsibilities/: Manage customer inquiries, service requests, and support tickets received through email, chat, and messaging platforms within agreed SLA times. Reviews, investigates, and analyzes customer issues using internal databases, CRM systems, and knowledge bases to provide accurate and effective solutions. Create clear, courteous, professional, and grammatically accurate responses tailored to customer requests using standard templates and specific explanations where appropriate. Escalate complex technical, billing, and operational issues to second/-tier support teams and track pending cases to ensure complete resolution. Maintains high standards of accuracy in data entry,



account updates, order processing, and ticket classification in CRM software. Meet or exceed key operational performance metrics such as turnaround time /(TAT/), first contact resolution /(FCR/), quality score, and customer satisfaction /(CSAT/). Identify recurring customer complaints and workflow bottlenecks, and provide feedback to team leaders to help improve processes and self/-service knowledge base articles. Required Skills/: Exceptional written communication skills with strong grammar, spelling, and sentence construction capabilities. Fast and accurate typing speed along with robust computer navigation skills. Hands/-on proficiency with CRM tools, ticketing platforms, and live chat software /(e.g., Zendesk, Salesforce, Freshdesk, LiveChat, Intercom/). Strong analytical, analytical problem/-solving, and web/-research skills to investigate customer issues independently. Ability to mul

📌 Non Voice Process Executive Multichannel Client Support (Chennai)
🏢 GS Infotech
📍 Chennai