Summary

We are seeking a dedicated Korean Customer Support Executive to serve as a primary liaison between our organization and Korean-speaking clients. This pivotal role is designed to ensure the delivery of exceptional service standards while effectively managing complex inquiries and maintaining high-quality customer interactions. The ideal candidate will leverage their bilingual capabilities and industry-specific background to resolve issues efficiently, thereby enhancing overall client satisfaction and supporting the operational goals of our customer service division.

Responsibilities

• Deliver qualified and empathetic customer support in the Korean language, addressing inquiries and concerns with precision.

• Monitor and uphold service quality metrics to ensure all interactions meet established organizational standards.

• Apply strong problem-solving techniques to navigate conflicts and resolve customer issues in a timely manner.

• Adapt to and perform effectively within rotational shift schedules to provide continuous coverage.





• Utilize advanced English proficiency for internal documentation, reporting, and cross-departmental communication.

• Leverage prior experience within the BPO or airline sectors to manage customer interactions with industry best practices.

• Facilitate clear and effective communication channels to ensure customer needs are understood and met promptly.

Requirements
Requirements:

• Demonstrated proficiency in the Korean language, both spoken and written.

• Proven expertise in managing customer service quality and implementing improvement strategies.

• Strong aptitude for problem-solving and de-escalating conflict situations.

• Flexibility and commitment to working rotational shifts as required by operational needs.

• High level of English language proficiency for professional correspondence.

• Mandatory prior work experience in the BPO or airline industry.

• Excellent interpersonal and communication skills for handlin

📌 Korean Customer Support Executive (Bengaluru)
🏢 Vrinda International
📍 Bengaluru