Summary of the Role

As a Sr. B2B Collections Specialist, you will be the primary point of contact for managing and safeguarding the company’s receivables. You will collaborate directly with senior leadership to shape and optimize our collections strategies, focusing on late collections bucket. Your expertise in stakeholder management will be critical to fostering strong internal and external relationships, ensuring timely payment, and maintaining the financial health of our legal tech platform.

What you will do:

Strategic Collections & Stakeholder Management

• Serve as the subject matter expert and main liaison for high-value clients and senior internal stakeholders to address complex billing and payment issues.

• Develop and maintain strategic relationships with customers, internal teams (Finance, Sales, Customer Success), and external partners to ensure a smooth and effective collections process.

• Regularly communicate key collections metrics and insights to senior leadership, providing recommendations to optimize cash flow.

Advanced Payment Reminders & Negotiations





• Oversee and refine the process of proactive communication with customers via phone, email, and other channels to remind them of outstanding balances.

• Lead high-level negotiations and handle escalated billing disputes or payment delays with tact and diplomacy.

• Implement best practices in collections to minimize bad debt while preserving client relationships.

Leadership & Mentorship

• Guide and mentor junior Accounts Receivable team members, providing training on effective collections strategies, customer engagement, and conflict resolution.

• Collaborate with management to set team goals and ensure the AR function operates at peak efficiency.

Process Optimization & Reporting

• Design, implement, and refine systematic follow-up schedules and tools to enhance AR outcomes.

• Utilize data-driven insights to evaluate the effectiveness of collections processes and to forecast receivable

📌 Senior Billing (India)
🏢 Execo
📍 India