The Remote Service Technician is responsible for providing 24x7 remote monitoring, troubleshooting, and break-fix support for critical Building Management Systems (BMS), security systems, and control platforms. The role requires solid technical expertise combined with field experience to ensure high system availability and rapid issue resolution.
Responsibilities
Key Responsibilities
? Remote Operations & Monitoring
• Provide 24x7 alarm monitoring and incident management for critical systems
• Analyze system alerts and proactively identify issues before impact
• Ensure timely response, escalation, and closure of alarms/incidents
?️ Break-Fix Support
• Perform remote troubleshooting and resolution of faults in: • BMS (HVAC controls, automation)
• Security systems (CCTV, access control, intrusion systems)
• Integrated building platforms
• Coordinate with field technicians for on-site intervention when required
• Ensure minimal downtime for mission-critical systems
⚙️ Controls & Systems Expertise
• Diagnose issues related to: • Controllers (PLC/DDC)
• Field devices (sensors, actuators)
• Communication protocols (BACnet, Modbus, etc.)
• Support system configuration, tuning, and optimization remotely
? Remote Connectivity & Support
• Establish and manage remote connectivity to customer sites
• Maintain secure access and ensure compliance with cybersecurity standards
• Provide technical guidance to field teams during installations or troubleshooting
? Documentation & Reporting
• Maintain accurate records of incidents, resolutions, and system changes
• Generate reports for: • Alarm trends
• System performance
• SLA adherence
? Required Skills & Experience
✅ Technical Skills
• Hands-on experience in: • BMS / Building Automation Systems
• Security systems (CCTV, Access Control, Fire/Safety integration)
• Controls (PLC/DDC systems)