Candidate Requirements :
We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
Key Responsibilities
- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.

Required Qualifications
- 0–2 years of customer service experience (chat support preferred).
- Solid written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications
- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.

Educational Background Eligibility




Process only candidates with the following qualifications:
- B.Sc.
- B.Com.
- B.A.
- MBA

Do not process candidates with: B.Tech, M.Tech, MCA, or BCA qualifications.
Typing Test
TypingTest.com – Complete a 60-second Typing Test.
Important Guidelines
- Do not process candidates with international work experience or prior government employment.
- Two non-productive recruiters from the Noida team will be assigned to handle BGV documentation.
- Two dedicated BGV processors will be assigned in Hyderabad, including Haritha (tentative) and one additional resource (TBD).

Educational Documents Required
- 10th Marksheet
- 12th Marksheet
- Degree Consolidated Marksheet
- Provisional Certificate

Employment Documents Required
- Offer Letter(s)
- Experience Letter(s) from all previous employers
- Last three months' salary slips from the latest employer (or

📌 Customer Service Representative(Chat support) (Gurugram)
🏢 Artech Infosystems Private
📍 Gurugram