Dear Candidate,
We are organizing the walk-in drive on daily basis including weekend (Sat), at the Artech Noida sector -62, office.
If Interested ; Please share your passport size photo & availability date for Face-to-face interview.
Client: OPTUM
Joining Locations: Gurugram
Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round
Drive Dates : Daily Walkin @ Artech Noida
Drive Timing : 10:00 AM to 1:00 PM (Everyday)- Mon - Sat
Office Addresses :
Noida Office:
Candor Techspace, Plot No. 2, Tower - 5, Fifth Floor, Sector - 62 | NOIDA, UP
Job Descriptions -
We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
Key Responsibilities
- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.
Required Qualifications
- 0–2 years of customer service experience (chat support preferred).
- Robust written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.
Preferred Qualifications
- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.
Mandatory Documents
- Aadhaar Card copy
- PAN Card copy
- Updated Resume (All education and employment details must match the supporting documents.)
Expectation Setting :
Candidates must agree to the following conditions before processing:
- Complete Night Shift
- Rotational weekly offs
- 100% Work from Off