Role: Service Planning Manager
Department: Operations Location: Bengaluru, India Experience: 7-12 Years

Your Team:
You'll be working with Operations — a group that runs on coffee and an infectious passion for building products that have never been built before. Our Adaptable Energy Stack consists of the e^pack (battery pack) and e^pump (charging station), which unlock 15-minute rapid charging.

Our philosophy:
Break. Believe. Build.
Break stuff, break assumptions, break the thumb rule.
Believe in the team, the process, and through failures.
Build fast, build passionately, build to simplify.
Own it like you mean it.

What you’ll own:
A Service Planning Manager oversees service operations, capacity forecasting, resource allocation, and continuous improvement to ensure service delivery aligns with customer demand and business goals.
What you’ll do:

• Demand & Capacity Planning: Forecast service volume, manage service portfolios, and align labor, parts, or technical resources with expected demand.
• Inventory & Spares Management: Oversee spare parts planning, warehouse transfers,



and new product introduction (NPI) or end-of-life (EOL) service lifecycles.
• SLA & KPI Tracking: Monitor Service Level Agreements (SLAs), response times, resolution rates, and operational efficiency metrics.
• Cross-Functional Collaboration: Partner with sales, marketing, finance, engineering, and field operations to build volume forecasts and consensus plans.
• Process Optimization: Analyze service gaps, track root causes of delays, and implement workflow or continuous improvement initiatives.
• Budget & Resource Management: Prepare and track departmental budgets, resource allocation, and cost-control strategies.

What you’ll bring:
• Education qualification
• Bachelor’s or Master’s degree in Supply Chain Management, Business Administration, Engineering, or a related field.
• 4 to 8+ years of experience in service planning, supply chain, project management, or operations.
• Industry credenti

📌 Service Planning Manager (Bengaluru)
🏢 Exponent Energy
📍 Bengaluru