• Utilizes technical / procedural skills to support an assigned team’s work within a specified application set or on discrete system elements.
• Serves as a participating member on teams tasked to develop, improve and deliver product / system elements and features.
• Engages in design and development discussions, helping the team conceptualize desired outcomes from a Software Engineering perspective.
• Assists with feature / element estimation in terms of technical input, resources, time and anticipated outcomes.
• Creates detailed plans for migrating legacy tools and systems to new / unified systems and language
• Develops and implements unit and systems testing for integral code paths, ensuring adherence to secure coding practices at all times.
• Provides technical support, including troubleshooting and enhancement for existing and current features within application and system structures.
• Documents processes to capture best practices, applicable methodologies and repeatability going forward.
• Updates team members, manager,
product owners and other key stakeholders on status, challenges and concerns.
• Trains / mentors junior team members.
LI-LS1
You will be successful in this role if you have:
Required Skills & Qualifications:
• 2–4 years of hands-on experience with ServiceNow development and administration.
• Strong expertise in Integration Hub, REST/SOAP APIs, webhooks, and scripted integrations.
• Experience with Flow Designer, Business Rules, Script Includes, UI Actions, and Client Scripts.
• Solid understanding of ITIL processes and their implementation in ServiceNow.
• Strong problem-solving, communication, and analytical skills.
• Ability to work independently and in a collaborative, team-oriented environment.
Preferred Qualifications:
• ServiceNow Certified System Administrator (CSA) and/or Application Developer.
• Experience with Agile/Scrum methodologies.
• Familiarity with JavaScript, Glide Script, and modern web