The Associate Engineer Merchandise & Marketing provides application configuration, system administration, incident resolution, quality assurance, and operational support across Officeworks' merchandise and marketing technology ecosystem. The ecosystem is anchored in the STEP Product Information Management (PIM) platform and extends across a connected landscape, including vendor-hosted platforms such as Adobe Marketing Cloud, BlueYonder, Broadsign, NetTickIT, Relex, Scalene, ShopGrok, and Zitcha. As several of these platforms are customised, the role applies structured configuration discipline to maintain product master data, data model attributes, and workflow configurations, while relying on vendor engineering teams or internal engineering specialists for core custom code development.

Working within a cross-functional pod, the role contributes platform and configuration expertise to functional requirements and user stories led by Product Orchestrators. It acts as a technical support contact for operational platform requests, executing functional configuration changes, coordinating end-to-end defect resolution, executing structured test cases, and ensuring security, access governance, and data privacy controls are maintained across the ecosystem.
Essential:

- Education: Tertiary degree in Information Technology, Computer Science, Software Engineering, or a related field.
- Experience:



2-3 years of experience in an IT application support, systems administration, test engineering, or combined system/platform operations role.
- System Knowledge: Hands-on experience administering or configuring enterprise platform workflows, business rules, metadata schemas, and administrative settings (e.g., PIM/STEP, Adobe Marketing Cloud, BlueYonder, Relex), alongside proficiency in enterprise, support tools (Jira ServiceNow, Confluence).SAP S4
- Integration Concepts: Baseline understanding of API-based (REST/JSON) and file-based platform integrations, with the ability to inspect payload errors, recognise integration breakdown points, and describe issues to engineering teams.
- Data & System Governance: Practical understanding of master data management (MDM) principles, data hygiene standards, and strict adherence to role-based access control (RBAC) and security/privacy guidelines.
- Quality Assurance: Demonstrated ability to write standard test cases, execute functional and regression tests, and log detailed defect reports within an Agile delivery structure.
- Service Management: Baseline understanding of ITIL principles (Incident, Problem, and Change Management) and incident ticketing workflows.
- Communication Skills: Qualified verbal and written communication skills, with the ability to translate technical details for business users and vendor technical teams.

📌 Associate Engineer - Merchandise & Marketing (Bengaluru)
🏢 Officeworks
📍 Bengaluru