Job Description

- Greet guests warmly and professionally, providing swift and seamless check-in and check-out experiences
- Address guest inquiries and resolve complaints in a timely and empathetic manner, consistently exceeding expectations
- Maintain detailed records of guest interactions and preferences to enhance personalized service delivery
- Respond proactively to special requests and communicate effectively with other departments to ensure guest satisfaction

**Front Office Operations**

- Manage room bookings and maintain accurate reservation records using the property management system
- Monitor and update room status in coordination with the Housekeeping department
- Maintain comprehensive front office logs and shift reports with meticulous attention to detail
- Process check-ins and check-outs efficiently while ensuring all administrative procedures are followed





**Administrative & Coordination**

- Maintain records of banquet functions and special events within the hotel
- Liaise with various departments to resolve day-to-day operational and administrative issues
- Adhere to all procedures and standards outlined in the hotel's operations manual
- Identify and implement service improvement initiatives to enhance guest experiences

**Team Support & Collaboration**

- Support team members in delivering consistent, high-quality service standards
- Contribute to a collaborative and inclusive work workplace
- Communicate transparently with management regarding any matters affecting hotel operations
- Assist with additional responsibilities as delegated by management

📌 Guest Service Associate - Front Office (New Delhi)
🏢 NOVOTEL
📍 New Delhi